Terms & Conditions

PAYMENTS

We are able to take payments by a secure card payments system, Barclays Pingit. 
Payment is required upon ordering. This will avoid any delays in delivery and unnecessary calls/emails to chase payment. 
PLEASE note that we will NOT deliver any order that is not paid.

Cash payments are only available on collection.
 

Deliveries
ADM Deliveries
Delivery charges are £6.50
Order placed by 2pm we aim to deliver as before NEXT DAY or within the 3 days of ordering.
PLEASE NOTE there will be NO deliveries made on Fridays. Deliveries will be Monday - Thursday
Please makes sure all contact details are correct and up to date.
Order Deadline 2pm for the next day delivery.

Wiggins & Co own deliveries

Deliveries made via our own delivery freezer delivery vans are £6.50

Deliveries not covered by ADM Deliveries are made by us on the Wiggins & Co delivery runs.

Cornwall are every 2 weeks.

Devon Areas are every 4 weeks. Please see the calendar for more details.

Order Deadline for deliveries are 2pm day before delivery date.

All delivery dates can be subject to change. We will contact you if we have to change a scheduled delivery day.

 

Please Note


For all deliveries we are unable to give you an exact delivery time slot.

Orders placed after 2pm will be delivered on the next available delivery run.

Please make sure someone is home to accept the delivery or give full details of where your delivery can be left in a safe place or neighbour.

You must accept full responsibility for us to do so. This info can be added to the comments box at the checkout process. 

Please make this info clear on every delivery as the delivery drivers may change.

If we do not have this information and you are not contactable NO deliveries will be left and you will still be charged delivery costs and the charge of £8.00 will be required for us to redeliver.

If there is a new delivery address and you have given instructions for the delivery to be left the driver will take photos of where the items have been left. 

PLEASE make sure all addresses and contact details are correct and up to date.  Please also give your full name!

Please note the delivery deadlines when placing your order.  Again this information can be found under the delivery tab on the website. 

Click for the drop down box for the relevant delivery options.

STEAMSHIP DELIVERIES

Delivery Charge £20.00

Deliveries to the Steamship are WEDNESDAYS

Order for the steamship delivery need to be received by 9m Mondays for Wednesday crossing.

Monday Deadline is set so as orders can be processed, packed and booked in 24hrs before the crossing.

Steamship Company require 24hrs notice for a delivery.

Please add your steamship account number on every order. (Customers add it to their account delivery address so it is not forgotten)

SHOP in LAUNCESTON Order & Collect ONLY
Opening Times 
Monday 11am - 1pm
Tuesday CLOSED
Wednesday 11am - 1pm
Thursday CLOSED
Friday 11am - 1pm
Saturday 10am - 12pm
Please note if you wish to click and collect you can do via the online shop and your order will be ready for your collection during our opening ours.  

RETURNS & COMPLAINTS

Unfortunately, due to hygiene reasons, we are unable to accept the return or exchange of any frozen foods unless they are unfit for purpose or unsafe in any way.
If you are unsure if your dog will not like a product order a small amount, we can not swap food if you dog does not like a certain product.

IF YOU HAVE ANY ISSUES WITH YOUR ORDER DELIVERY CONTACT US IMMEDIATELY
PRIVACY POLICY
'We, us or our' refers to Wiggins & Co Raw Dog Food Ltd, 3b Quarry Cresent, Pennygillam Industrial Estate, Launceston, Cornwall PL15 7PF
'You or Your' the user of this website and online shop.
 
The information you provide us with, your name, address, telephone number, email address and order history are retained  for the purpose of using our website so as we can process orders. 
We will use this information to contact you with information on the status updates of your orders. 
We use SagePay to process payments. This is a secure system. We do not store your bank account details.
We DO NOT share your name, address, telephone number, email address with any other company or person.
If you have subscribed we will occasionally send you information about new products or educational information via email or post.
If you would like to opt out of receiving these updates via post or email, please email  info@wigginsandco.co.uk and we will remove you from our mailing list.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
Please contact us for any further information.
Wiggins & Co
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© 2018 Wiggins&Co 

Registered in England No. 11257398