T's&C's | wigginsandco-

Terms & Conditions

PAYMENTS

We have taken to decision to no longer take card payments online.

Payments for online orders are via BACS

We are a small business and card charges are high.

100% of all we sell goes into our account rather than card company!

Payment is required upon ordering for delivered orders.

This will avoid any delays in delivery and unnecessary calls/emails to chase payment.
PLEASE note that we will NOT deliver any order that is not paid.

Please contact us if you want to pay cash on delivered items. (Not applicable on items sent via Royal Mail)

For collected orders - there is the option to pay by card or cash.

Payment link - we can send a payment link but note this will incur a charge.

Order Cancellation

Orders processing that you need to be cancelled will be subject to a 20% re-stocking charge

Frozen order that are place which are not covered within our delivery structure will be subject to a 10% refund charge.

If you are not within Cornwall or Devon we are unable to deliver to you!

Deliveries

PLEASE NOTE - We do not deliver frozen items Nationally.

For frozen items our options are -

Click & Collect service from Wiggins & Co, Launceston, Cornwall, PL157PF

Wiggins & Co weekly local delivery service, Cornwall

ADM Delivery, throughout Cornwall and some Plymouth areas- Monday -Friday

Please contact before ordering to clarify if we can deliver to you.

Orders placed that are not on any of our delivery options will be subject to a refund charge of 25% of the total order.

PLEASE CHECK BEFORE ORDERING TO AVOID EXTRA CHARGES.

ADM Deliveries

Delivery charges are £6.50

Order placed by 12pm we aim to deliver NEXT DAY or within the 3 days of ordering.

Deliveries will be Monday - Friday

Please makes sure all contact details are correct and up to date.

Order Deadline 12pm for the next day delivery.

Wiggins & Co own deliveries

Deliveries made via our own delivery freezer delivery vans are £6.50 Cornwall.

Deliveries not covered by ADM Deliveries are made by Wiggins & Co.

Deliveries are weekly on Thursday.

Order Deadline for a delivery is 12pm they day before delivery date.

All delivery dates can be subject to change. We will contact you if we have to change a scheduled delivery day.

Please check addresses are correct and include a contact number

Royal Mail

NON-Frozen items are sent Via Royal Mail with a 48hr tracked service.

Please Note

On ordering check your address is full and correct.

For all deliveries we are unable to give you an exact delivery time slot.

Orders placed after 12pm will be delivered on the next available delivery run.

Please make sure someone is home to accept the delivery or give full details of where your delivery can be left in a safe place or neighbour.

You must accept full responsibility for us to do so. This info can be added to the comments box at the checkout process.

Please make this info clear on every delivery as the delivery drivers may change.

If we do not have this information and you are not contactable NO deliveries will be left and you will still be charged delivery. Another £6.50 will be required for redelivery.

New customers - if we have been given instructions for the delivery to be left the driver will take photos as proof of delivery..

PLEASE make sure all addresses and contact details are correct and up to date. Please also give your full name!

Please note the delivery deadlines when placing your order. Again this information can be found under the delivery tab on the website.

Click for the drop down box for the relevant delivery options.

STEAMSHIP DELIVERIES

Delivery Charge £20.00

Deliveries to the Steamship are WEDNESDAYS.

Order for the steamship delivery need to be received by 9am Mondays for Wednesday crossing.

Monday Deadline is set so as orders can be processed, packed and booked in 24hrs before the crossing.

Steamship Company require 24hrs notice for a delivery.

Please add your steamship account number on every order. (Customers add it to their account delivery address so it is not forgotten)

IMPORTANT NOTICE - We are only able to offer this service as we use a local business to deliver to Penzance steamship.

Please note on occasions the steamship change the drop off times.

If the drop off times are before 9.45am they can not guarantee to make the deadline.

Please be aware of this.

Deliveries will be rebooked for the following Wednesday shipping.

We will contact you with updates of changes.

COLLECTIONS from our Outlet are pre-orders only

Collections are from the BLUE ROLLER DOOR and are no longer from the shop front.

We have a bell to call for attention.

You are welcome to pull up safely to the roller door.

Opening Times
Monday CLOSED

Tuesday CLOSED

Wednesday 11am - 1pm

Thursday CLOSED

Friday 11am - 1pm

Saturday 10am - 12pm

RETURNS & COMPLAINTS

Unfortunately, due to hygiene reasons, we are unable to accept the return or exchange of any frozen foods unless they are unfit for purpose or unsafe in any way.
If you are unsure if your dog will like a product order a small amount.

We will not swap food if you dog does not like a certain product.

IF YOU HAVE ANY ISSUES WITH YOUR ORDER DELIVERY

CONTACT US IMMEDIATELY

EMAIL - info@wigginsandco.co.uk

PRIVACY POLICY

'We, us or our' refers to Wiggins & Co Raw Dog Food Ltd, 3b Quarry Crescent, Pennygillam Industrial Estate, Launceston, Cornwall PL15 7PF
'You or Your' the user of this website and online shop.

The information you provide us with, your name, address, telephone number, email address and order history are retained for the purpose of using our website so as we can process orders.

We will use this information to contact you with information on the status updates of your orders.

We do not store your bank account details.

We DO NOT share your name, address, telephone number, email address with any other company or person.

If you have subscribed we will occasionally send you information about new products or educational information via email or post.

If you would like to opt out of receiving these updates via post or email, please email info@wigginsandco.co.uk and we will remove you from our mailing list.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.