Wiggins and Co
Raw Dog Food Specialist
Terms & Conditions
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ORDERING
Click & Collect - Pre-order frozen items via the website by by 12pm (noon) for next open day collection. You will recieve order confirmation, processing and ready for pick up updates.
Delivered Orders - Order deadline 12pm (noon) Friday's.
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PAYMENTS
We have taken to decision to no longer take card payments online.
Payments for online orders are via BACS
We are a small business and card charges are high.
100% of all we sell goes into our account rather than card company!
Payment is required upon ordering for all delivered orders.
This will avoid any delays in delivery and unnecessary calls/emails to chase payment.
PLEASE note that we will NOT deliver any order that is unpaid.
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Please contact us if you wish to Pay by cash on delivered items.
(Not applicable on items sent via Royal Mail)
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Click & Collected orders and purchases instore - has the option to pay by card or cash.
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Payment link - we can send a payment link but note this will incur a charge.
Cancellation
Orders which are processing that are needed to be cancelled will be subject to a 20% re-stocking charge.
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Deliveries
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We do not deliver frozen items Nationally
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Deliveries are made by ourselves, Please see our delivery information.
​Contact before ordering to clarify that we are able deliver to you.
Orders placed that are not within our delivery area will be subject to a cancelation charge of 25% of the total order if are processing.
PLEASE CHECK BEFORE ORDERING
​​​Deliveries charge is £6.50 Cornwall.
Steamship deliveries to Penzance Dock £20.00
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Order Deadline for all delivery is Friday 12pm (noon).
Deliveries will be made Monday, Tuesday and Wednesdays. We will advise the day of delivery.
Steamship drop off we will advise of the day of delivery.
Please check addresses are correct and include an uptodate contact number
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Royal Mail
NON-Frozen items are sent Via Royal Mail via a 48hr tracked service £4.99 up to 2kg small box.
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Notes
Check your address, email and contact number are correct.
For all deliveries we are unable to give you an exact delivery time slot.
Orders placed after 12pm will be delivered on the next available delivery run.
If no one is home to accept the delivery or give full details of where your delivery can be left in a safe place or neighbour. You must accept full responsibility for us to do so. This info can be added to the comments box at the checkout process, or email any further information. Photos will be taken as proof of delivery.
Please make delivery information clear on every delivery as the delivery drivers may change.
If we do not have this information and you are not contactable NO deliveries will be left and you will still be charged delivery. Another £6.50 will be required for re-delivery.
New customers - if we have been given instructions for the delivery to be left photos will be taken as proof of delivery..
Important** make sure all addresses and contact details are correct and up to date. Please also give your full name! Using your dogs name can make things difficult!​
Please note the order deadlines when placing your order.​​
STEAMSHIP DELIVERIES
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Delivery Charge £20.00
Deliveries to the Steamship will be confirme
Order to be received by Fridays 12pm (noon).
Order deadline is set so as orders can be processed, packed and booked in 24hrs before the crossing.
Steamship Company require 24hrs notice for a delivery.
Please add your steamship account number on every order. (Customers add it to their account delivery address so it is not forgotten).
Please note on occasions the steamship cancels sailings which are out of our control. In this event we will contact you via email and confirm the next available drop off day.
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COLLECTIONS
Larger orders are from BLUE ROLLER DOOR. You are welcome to pull up to the roller door for safety
We have a bell to call for attention or pop into the shop for assistance.
We have plenty of parking, however be mindful of your surroundings when in the carpark.
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Parking on the premisis is at your own risk.
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Opening Times
Monday CLOSED
Tuesday CLOSED
Wednesday 11am - 1pm
Thursday 11am - 1pm
Friday 11am - 1pm
Saturday 10am - 12pm
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​RETURNS & COMPLAINTS
Unfortunately, due to hygiene reasons, we are unable to accept the return or exchange of any frozen foods unless they are unfit for purpose or unsafe in any way.
If you are unsure if your dog will like a product order a small amount.
We will not swap food if you dog does not like a certain product.